Personal data management

Dear customers,

The General Data Protection Regulation, or GDPR, applies in the European Union from 25 May 2018.

The implementation of this regulation is an opportunity for us to confirm, through this charter, which is incorporated into our general terms and conditions of sale, the principles that guide our use of your personal data.

This charter may be updated regularly, in particular to take account of any changes in regulations.

Definition of personal data

Personal data is information in a format that makes it possible to identify a natural person, either directly (surname, first name) or indirectly (identifier, telephone number, biometric data, etc.).

Examples: name, photograph, IP address, telephone number, computer connection identifier (customer login/password), postal address, e-mail address.

Processing of personal data

The processing of personal data may consist of collecting, recording, organising, storing, adapting, modifying, extracting, consulting, using or communicating personal data, as defined above.

Scope of the charter

This Charter applies to all processing of personal data that we have implemented on our reservation website and, more generally, in our relations with all customers.

The personal data we collect

This may include :

  • Your contact details and civil status (surname, first name, date of birth, nationality, postal address, e-mail address, telephone number, car registration number).
  • The names of any persons accompanying you.
  • In the case of minors, we only collect their surname, first name, nationality and date of birth via an adult.
  • Information about your means of payment (bank card number).
  • Your holiday dates.
  • Your IP address, the browser you use and your language settings.
  • How you browse our website (pages visited, clicks).
  • Our accommodation is under video surveillance to ensure the safety of people and property. You may therefore be filmed.

When is personal data collected?

Personal data is collected:

  • When booking a holiday, whether the booking is made directly or through a third party (tour operators, works councils, travel agencies, etc.), whether the booking is made in person, by post, online or by telephone.
  • In the event of complaints or disputes.
  • When connecting to our websites (IP address, cookies).
  • When consulting our pages on social networks.
  • When information about you is transferred to certain service providers (e.g. banks for payments, routers for sending catalogues or marketing service providers).
  • When video surveillance images are captured.

Why do we collect personal data?

  • Getting to know you better.
  • Communicate with you.
  • Manage our relationship (holiday bookings, special requests, stay, post-stay).
  • Collect, analyse and combine data.
  • To compile statistics.
  • To manage any complaints.
  • Secure the payments you make.
  • Secure and improve the use and navigation of the site.
  • Comply with the legal and regulatory environment (responding to requests from the authorities, handling disputes, monitoring compliance with applicable regulations).
  • To prevent fraud.

Our data protection commitments

  1. Not to collect any information that is not strictly necessary for the performance of our activities, the satisfaction of our customers and the improvement of our products and services.
  2. Not to collect any “sensitive” information relating to alleged racial or ethnic origins; political, philosophical or religious opinions; trade union membership; sexual orientation; health; genetic or biometric data; offences or criminal convictions.
  3. Only keep your data for a period that is compatible with the purposes of the processing or with our legal obligations: 13 months for cookies (from the last connection), 5 years for other personal data (from the last transaction).
  4. Not to transfer any of your data outside the European Union.
  5. We guarantee that you can exercise your rights with regard to your personal data at any time:
    • Right of access.
    • Right to object.
    • Right of rectification.
    • Right to erasure.
    • Right to restriction.
    • Right to portability.
  6. Confidentiality and security
  7. Consent